Please read these terms carefully before using our services.
Welcome to Organic Roots. By accessing our website or placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of product unavailability, errors in pricing or product information, or suspected fraudulent activity. Order confirmation does not guarantee final acceptance until preparation has begun.
All prices listed are in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise. Delivery charges, where applicable, are shown at checkout before order confirmation. We accept Cash on Delivery and online payment methods as made available on the site. Prices and menu items are subject to change without prior notice.
We aim to deliver all orders within the estimated time shown at checkout; however, delivery times are estimates and may vary due to weather, traffic, or other circumstances beyond our control. Please ensure your delivery address and contact number are accurate, as we are not responsible for delays or failed deliveries caused by incorrect information.
Orders can be cancelled only before preparation has started. Once an order is being prepared or is out for delivery, it cannot be cancelled. To request a cancellation, please contact us immediately using the details on our Contact page.
While we take great care in preparing and packaging every order, we are not liable for allergic reactions or health issues arising from ingredients not disclosed by the customer at the time of ordering. Customers with food allergies or dietary restrictions should contact us before placing an order.
We may update these Terms & Conditions from time to time. Continued use of our website and services after any changes constitutes acceptance of the revised terms.
