How we handle quality issues, cancellations and refunds.
Because all our meals are freshly prepared, our returns and refund policy works a little differently from regular product purchases. Please read the details below so you know what to expect.
If you receive a damaged, spoiled, incorrect, or incomplete order, please contact us within 1 hour of delivery along with a photo of the item. We will review the issue and, where valid, offer a replacement or refund as appropriate.
Since our products are perishable food items, we do not accept returns once food has been delivered and accepted, except in cases of quality issues, wrong items, or missing items as described above. We are unable to accept returns due to a change of mind after an order has been prepared.
Approved refunds for online payments are processed back to the original payment method and may take 5-7 business days to reflect, depending on your bank. For Cash on Delivery orders, approved refunds will be issued as account credit or via UPI transfer after verification.
If an order is cancelled before preparation begins and payment was made online, the full amount will be refunded. Orders cancelled by us due to unavailability of items will always be refunded in full, with no questions asked.
To request a refund or report an issue with your order, please reach out via our Contact page, email, or phone with your order number and details of the issue. Our team will respond and resolve most requests within 24-48 hours.
