How we collect, use, and protect your information.
Organic Roots respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, whenever you visit our website or place an order with us.
We collect information you provide directly, such as your name, phone number, email address, and delivery address when you place an order or create an account. We may also collect payment details processed securely through our payment partners, and basic usage data such as pages visited and device/browser information.
We use your information to process and deliver your orders, communicate order updates, respond to enquiries, improve our menu and services, and send offers or promotions if you've opted in. We do not sell your personal information to third parties.
Our website uses cookies to keep you logged in, remember your cart, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though some features of the site may not work properly without them.
We may share your information with delivery partners to fulfil your order, payment gateways to process transactions securely, and service providers who help us operate our website — all under obligations to keep your data safe. We may also disclose information if required by law.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You can access, update, or request deletion of your personal information at any time by contacting us. You may also opt out of receiving promotional messages by following the unsubscribe instructions in those messages or by contacting us directly.
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Continued use of our website and services after any changes constitutes acceptance of the revised policy.
